ThedaCare's Culture of Continuous Daily Improvements
Author: Tonkin, Lea A.P.; Bremer, Michael
This article about ThedaCare discusses cultural values of candor and collaboration as being key to their Lean "ThedaCare Improvement System" efforts. ThedaCare has moved beyond sole reliance on week-long "Rapid Improvement Events" by adding work to develop a culture of "continuous daily improvement" with hospital staff driving improvements. Examples are cited from areas including nursing and a primary care clinic. Published by the Association for Manufacturing Excellence "Target" Magazine
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