An Interactive Video Event from Healthcare Value Leaders
Originally presented on February 24, 2010
View the 3-minute preview
Why are lean tools not enough to transform healthcare delivery?
To truly become a lean organization, we need a new management system - and the "Strategy Deployment" (also known as hoshin kanri or policy deployment) method is a critical piece of lean management for Toyota, for other manufacturers, or for health systems like ThedaCare. Through this video experience, you will see ThedaCare's leading lean practices at their "gemba" and you will hear directly from a leading figure in the development of the ThedaCare Improvement System.
Join John Toussaint, M.D., CEO Emeritus of ThedaCare and CEO of the ThedaCare Center for Healthcare Value, for an interactive video learning experience. You and your team will be able to view two video sessions. The first is a recorded video featuring the Strategy Deployment process in use at ThedaCare, a community health system in Wisconsin that is a leader in the application of lean management in healthcare. The second is the recording of a live question and answer period with John Toussaint, M.D. where he answered questions about Strategy Deployment and the ThedaCare Improvement System.
A Unique Two-Part Learning Event
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Part 1: 30-minute Video from the ThedaCare Visual-Room and Gemba
This video will show you and your team:
- How the ThedaCare Improvement System works and how Strategy Deployment helps focus leaders and staff on making improvements that affect healthcare quality, cost, and delivery
- The key success factors for ThedaCare's use of strategy deployment
- How Strategy Deployment actually works at ThedaCare, from the CEO level all the way down to the front line staff at a clinic, by going to ThedaCare's "gemba," via video, to see:
- Senior management's "visual room"
- Vice president's gemba and visual measures
- Footage of all levels of management discussing strategy deployment.
- Measures at the front line at one of the clinics
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Part 2: Recording of a 60-minute Live Q&A Video Event
In recording of a live video streaming session held on February 24, Dr. Toussaint answered viewer questions on topics including:
- Challenges faced when implementing Strategy Deployment
- How ThedaCare got buy-in from management, physicians, and staff
- How Strategy Deployment fits with in the ThedaCare Improvement System
- Hwo the method evelove overtime from ThedaCare's inital learning
- Lessons learned and recommendations for other organizations
The entire video event, all 90 minutes, is available for on demand viewing until March 31st. You can view the videos as often as you'd like.
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Get Your Team Involved
We encourage you to project the session in a conference room or auditorium and include your whole team. This is a great opportunity to educate your whole organization about Strategy Deployment by bringing Dr. Toussaint to your organization, virtually, for just $499.
Below is 3 minute video about this presentation. Some companies block streaming video, if you cannot see or play this video please click here, print out the page, and give it to your IT department so they can adjust their systems to allow access.
Strategy Deployment:
The Key to Leading the Lean Enterprise
If you plan on viewing the event with a group on one computer, only one registration is required.
Event Fee: $499
Technical Requirements: You must have the capability to view streaming video in order to participate. If you are not sure of this capability please contact your IT department. For more help, click here.
Who Should Attend?
Any operational and support leaders, or senior executives who are new to Strategy Deployment or who have specific questions about the methodology. Although Dr. Toussaint will be speaking about a regional health system, ThedaCare learned the Strategy Deployment method from manufacturing, and we expect lessons from the session will be applicable across industries.
About the Presenter:
John Toussaint, M.D., CEO of the ThedaCare Center for Healthcare Value
As the Center's founder and president, John Toussaint, MD, has the experience and passion to be a driving force in creating healthcare value. From 2000 to 2008, Dr. Toussaint served as president and chief executive officer of ThedaCare, Inc., a community-owned, four-hospital health system including twenty-one physician clinics, as well as home health capabilities, senior care facilities, hospice care, and behavioral health. ThedaCare is the largest employer in Northeast Wisconsin with nearly 5,400 employees, serving an eight-county region.
During his tenure as president and CEO of ThedaCare, Dr. Toussaint introduced the ThedaCare Improvement System (TIS), which is derived from the Toyota Production System. This model of continuous improvement helped save millions of dollars in healthcare costs by reducing patient errors, improving outcomes and delivering better quality care at a higher value.
> More about Dr. Toussaint
About Healthcare Value Leaders:
The partnership between the Lean Enterprise Institute (LEI) and the ThedaCare Center for Healthcare Value (TCHV) brings together two of the world's leaders in "lean thinking," with a combined 20 years of experience in lean implementation and education. Working in partnership allows LEI and the TCHV to leverage their unique perspectives and not-for-profit missions to accomplish a shared goal of fundamentally improving healthcare delivery through lean thinking..
LEI was founded by James P. Womack, noted management expert and leader of the MIT research team that coined the term "lean" through their study of the Toyota Production System. The ThedaCare Center, led by John Toussaint, M.D., was founded out of a desire to spread the innovative work done in the ThedaCare community health system. During Dr. Toussaint's tenure as CEO, from 2002 to 2008, ThedaCare began an organization-wide lean transformation effort that led to dramatic improvements in patient safety, quality, cost, waiting times, and employee morale.
This Interactive Video Event
presented by Healthcare Value Leaders, a partnership between the Lean Enterprise Institute and the ThedaCare Center for Healthcare Value.
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